A real app

The shared inbox desktop app,
built for teams

Most “team inboxes” are a browser tab you lose by Tuesday. inrelay is a desktop app that treats support like the real work it is.

Download for macOS Windows & mobile →
The short answer

inrelay is a native desktop app for Mac and Windows that runs a team's shared inbox — email, live chat and DMs — with AI drafts a human approves. A desktop email client for teams, not a website with a dock icon.

Looping animation: a native notification arrives, the command bar opens, and you land straight on the thread.
01 · The argument

Why an app beats a browser tab

Every incumbent in this category runs in the browser, and your team pays for that all day in small ways:

The three-pane inbox on macOS
  • Notifications that actually arrive. Native macOS and Windows notifications with a real unread badge — not a tab title changing behind forty others.
  • Keyboard-first triage. System-level shortcuts that don't fight the browser for keystrokes. Assign, snooze, approve, next — hands never leave the keys.
  • Offline that degrades gracefully. Read anything already synced and queue your work on bad wifi; it reconciles when you're back.
  • A place, not a page. Cmd-Tab to your inbox like you Cmd-Tab to your editor. No lost tabs, no accidental closes, no re-login loop.

None of this is exotic engineering. It's just what software feels like when support is treated as a first-class job instead of a browser errand — the same reason your team runs a real Slack app and a real code editor.

02 · The desk

What native means here

The desktop app is the primary surface of the product, not a wrapper around the marketing site. The three-pane inbox — conversations, thread, and the agent's context — is built for a desk: dense when you're triaging, calm when you're reading. The agent's drafts, the approval gate, internal notes, collision detection — all of it lives at desktop speed, with the AI work happening server-side so your laptop fan stays quiet.

Mac ships first among equals — menu-bar badge, notification actions, Apple silicon and Intel — and Windows gets the same three panes, taskbar badge included. There's no feature tax for either OS.

03 · The companion

The pocket half: the mobile companion

The mobile app for iPhone and Android is deliberately a companion, not a shrunken clone. It's for the away-from-desk moments: scan the morning brief, approve a waiting draft from the sofa, reassign a thread from the warehouse floor. Push notifications scope to what you own, so your phone buzzes for your conversations — not the whole inbox.

The morning brief on iPhone

Desk work stays on the desk. That split is the point.

Start today

Put support on your desk.

Mac and Windows, mobile companion included — on every plan.

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Desktop questions.

Is there a web version?
The product is desktop-first by design: Mac and Windows apps plus the mobile companion. A browser surface may come later, but we build for the desk first because that's where support work actually happens.
Which platforms exactly?
macOS 13+ (Apple silicon and Intel), Windows 10+, iOS and Android for the companion app. Every plan includes every platform — see the download page.
Do my teammates all need the app?
Each teammate installs it and signs in — same links, few minutes. Assignments, notes and drafts sync live between everyone, and seats are never what you pay for.
Does the AI run on my machine?
No — reading, tagging and drafting happen server-side. The app stays light, and an old laptop works the inbox as well as a new one.

By the inrelay team · Updated

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