The omnichannel inbox, honestly scoped
Every channel lands in the same queue with the same owner, the same notes, the same agent. Here's what's live today - and what's genuinely next.
An omnichannel inbox puts every support channel - email, live chat, and eventually social DMs - into one queue a team owns together. inrelay ships email and live chat today; social and messaging channels are in development and marked plainly below, not sold as live.
Live today.
Substantially built, in daily use, safe to buy for.
Gmail, Outlook or plain IMAP behind your support@ - assignment, notes, collision detection and AI drafts on every thread.
Email in the shared inbox → ConversationsLive chat
A widget on your site with browse-help built in, human handoff that keeps the whole history, and transcripts on request.
Live chat for teams →In development.
The social-first half of the product - listed when it ships, not before.
Instagram DM
Story replies and DMs with team ownership, not a founder's phone.
Shipping soon → Social & commerceTikTok Shop
Customer messages with order context and order actions from the thread.
Shipping soon → MessagingSMS
Text conversations in the same queue, with its own honest metering.
Shipping soon → MessagingWhatsApp Business API conversations beside everything else.
Shipping soon → MessagingMessenger
Facebook page messages, owned like any other thread.
Shipping soon →Channel status as of August 2026 - the changelog records each launch.
How to think about channel coverage
The trap in this category is the checkbox grid: vendors list every channel an API exists for, and you discover post-purchase which ones are a webhook in a trench coat. Our rule is the opposite - a channel appears on this page when the full inbox works on it: assignment, internal notes, collision detection, the agent's drafts and the approval gate. Two channels that genuinely work beat seven that half do.
If the channel you need is in the development list, that's a real signal to weigh - tell us and we'll tell you honestly where it sits.
Every channel, one calm queue.
Free to start with your own inbox - every feature, no card, never per seat.