DM management for creators who’d rather be creating
It’s midnight, the unread count is still climbing, and every channel is you. inrelay moves that load into one queue - starting with the channels that are live today.
DM channels shipping soonDM management for creators means one queue for every message a creator’s audience and customers send - with owners, drafts and help that doesn’t need your passwords. inrelay ships the foundation today: email, live chat, a knowledge base and an AI agent whose drafts a human approves. Instagram and TikTok DM channels are in development, marked plainly.
Selling as a creator means the inbox never closes. Collab pitches and order questions land in email, sizing questions land in comments, “did my order ship” lands in DMs - and all of it lands on you, because the accounts are yours and the voice is yours. Hiring help usually means handing someone your logins and hoping, which is why most creators never do.
The DM channels are still in development. What is live today is everything underneath them - the queue, the ownership, the voice-matched drafts, the approval gate - on email and live chat today. Move that load now; the DMs join the same queue when they land, and not a day before we can say so truthfully.
What creators actually need
Not another app to check. The job is getting messages off your phone and off your mind, without losing the voice that built the audience.
- An inbox that isn’t your phone at midnight. A queue with owners and statuses, so “unread” stops being a feeling you carry to bed.
- Replies that sound like you. Your audience can smell a template. Drafts have to carry your actual voice - and nothing should ever send as you without you seeing it.
- Help without handing over your accounts. A VA, a manager or a partner should be able to work the queue from their own login - your passwords stay yours.
- Answer the repeat questions once. Sizing, shipping, “what preset is this” - the same five questions deserve one written answer people can find themselves.
- Knowing what actually needs you. A brand deal buried under order questions is money lost. The queue should separate “only you can answer this” from everything else.
How inrelay meets each one - today.
Everything in this map is live now, on email and live chat. Nothing here waits on the DM channels.
One drop, without the midnight shift
A realistic weekend on the channels that are live today - a creator, a part-time VA, one queue.
Saturday: the drop goes live
Order questions start hitting your business email and the chat widget on your store. The agent reads each one, tags the intent and writes a draft in your voice while you’re filming, not refreshing.
Sunday: your VA works the queue, not your accounts
From her own login, she approves the drafted answers to shipping and sizing questions - most just need a glance - and drops a note on the one asking about a custom order. Your passwords never left you.
The brand email finds you, not the pile
A collab pitch lands mid-weekend. Triage routes it straight to your queue with a draft reply ready - warm, in your tone, asking the right questions - and you approve it from your phone between takes.
Monday: a brief, not a backlog
The morning brief shows what was handled and the few conversations that genuinely need you. The unread count you used to fall asleep to is now a list you finish with coffee.
The channels that matter here.
Two are live. The DM channels are in development - linked so you can see exactly what’s coming, marked so you can’t mistake them for shipped.
Collab pitches and order questions on your business address, with owners, notes and drafts.
Email in the shared inbox → Live todayLive chat
A widget on your storefront or link-in-bio site, with browse-help built in.
Live chat for teams → In developmentInstagram DM
Story replies and DMs with team ownership - the queue this page is building toward.
Shipping soon → In developmentTikTok Shop
Shop messages beside everything else, with order context where it belongs.
Shipping soon → In developmentMessenger
Facebook page messages, owned like any other thread.
Shipping soon →Channel status as of August 2026. If you sell mostly through a storefront, the ecommerce & DTC page covers that shape of the load; the solutions index lists every vertical, including Shopify stores.
Get your nights back before the DMs even land.
Move email and chat into one calm queue now - free to start, flat per account, never per seat.