Shared inbox for real estate teams who answer first
One leads@ the whole office works together - every inquiry owned in minutes, every showing thread with a name on it.
The email problem in real estate is speed. A listing inquiry answered in five minutes becomes a showing; the same inquiry answered tomorrow becomes someone else’s client. A shared inbox for real estate gives every inquiry, showing request and transaction thread one owner - so buyers and sellers hear back fast, from exactly one person.
Most offices run leads@ or info@ the same way: one mailbox, one shared password, and whoever happens to be at a desk. Portal notifications pile up under lockbox confirmations, a buyer’s financing question sits unread through an open house, and two agents occasionally answer the same seller with two different showing times.
None of that is anyone’s fault. It’s what a plain mailbox does when a team stands behind it.
What real estate teams actually need
Speed-to-lead, evenings and weekends included. Portals send the same buyer to several agents at once, and the first useful reply usually gets the showing. The inquiries that decide a month land on Saturday afternoon, not Tuesday at ten - so the tool has to make the fast reply easy exactly when nobody is at the office.
One owner per buyer and per seller. A transaction is one long conversation that picks up a lender, an inspector and a title company along the way. If three people dip in and out of that thread, details get re-asked and trust leaks. Every buyer and every seller should know whose desk their file is on.
Showing coordination that never drops. Reschedules, confirmations, access instructions - small messages with a big cost when one slips. A showing request that goes stale for a day usually just becomes a showing of a different house.
Answers from the car, not the desk. Agents live at open houses and in traffic between them; software that assumes a desk and a quiet hour doesn’t match how listings get sold.
Fewer repeated answers. HOA fees, school districts, financing steps, utilities - the same questions arrive for every listing, and typing them fresh each time is where evenings go.
How inrelay fits
inrelay is a shared inbox for real estate teams that turns leads@ into a queue with owners, statuses and - on every plan - a drafted reply waiting for a human to approve. Requirement by requirement:
Two things to know. The AI agent - recurring drafts, triage and routing - runs on every plan, including Free, drawing on a monthly pool of AI credits; if it runs out, the agent pauses and the inbox keeps working. And because pricing is flat per account and teammates are never priced, adding every agent in the office doesn’t add a line to the bill.
A workflow example, start to finish
What one listing inquiry looks like when a shared inbox for real estate is doing its job.
4:05 pm - the inquiry lands
A buyer asks about a listing through a portal; the notification arrives in leads@. Triage tags it as a new lead and routes it to the listing agent, who is mid–open house across town.
4:07 pm - a draft is waiting
The agent’s phone shows a drafted reply in the team’s voice offering two showing windows tomorrow. She adjusts one time, approves it, and the buyer hears back while other agents’ auto-replies are still promising to be in touch.
Sunday - the thread grows up
The buyer confirms a showing and asks about HOA fees. A teammate opens the thread, sees the owner’s name and a note - “seller reviewing offers Monday” - and leaves it alone.
After the showing - nothing dropped
When the buyer goes quiet for two days, the waiting thread slips to the top of the queue instead of out of memory - and an optional CSAT survey can follow once the file closes.
Integrations that matter here
The plain truth: inrelay has no direct MLS, CRM or transaction-management integrations today, and this page won’t pretend otherwise. What it has is the channel almost all real-estate lead flow already runs on - email - which covers more than you’d expect:
- Portal lead notifications. Zillow-style inquiry emails, showing-service confirmations and sign-call services that notify by email all land in the shared email inbox, get triaged and get an owner like any other conversation.
- Live chat on your listings site. The chat widget catches the evening browser who wouldn’t have emailed, and the chat lands in the same queue as leads@.
- A knowledge base on your domain. Buyer and seller guides that answer the repeated questions before they become threads.
- No direct MLS or CRM sync - tools like Follow Up Boss or Dotloop don’t connect natively today. If your workflow depends on one, tell us which; it genuinely shapes the roadmap.
- Instagram DM - where plenty of listing interest starts - is in development.
Other teams, same shape.
The vertical changes, the mailbox problem doesn’t. See how the same shared inbox fits other kinds of work.
Every solution
The full list of teams inrelay is shaped for, in one place.
All solutions → LOGISTICSLogistics
Loads, carriers, PODs and exceptions - a dispatch@ that never drops a thread.
For logistics → ACCOUNTINGAccounting firms
Client threads with owners, deadlines that surface, one inbox at quarter end.
For accounting → LEGALLaw firms
Matter correspondence with a name on every thread and notes beside it.
For legal →Answer the 4 pm inquiry by 4:07.
Connect leads@ in minutes - one flat price, every agent in the office on it.