Same calm inbox, different vocabulary — seven verticals, each mapped to the way that work actually arrives.
A shared inbox for teams turns one address — support@, hello@, office@ — into a queue a whole team runs together, with an owner on every conversation. inrelay adds an AI agent that triages, drafts and routes, and a human approves every send unless you turn Autopilot on — and even then refunds, upset customers and VIPs always stop and wait for a person. The pages below map that inbox to seven industries, in their own words.
The product underneath is the same everywhere: one queue, assignment, internal notes, collision detection, drafts you approve before they send. What changes by industry is everything around it — what the messages are about, who has to see them, and what a dropped one costs. A returns question and a missed client deadline are both “an email nobody answered”, but they deserve different pages.
Every solutions page that exists, linked — nothing listed before it’s written.
WISMO, returns, drops and BFCM — a queue that survives launch day.
Shared inbox for ecommerce → CreatorsGet the inbox off your phone at midnight — and let someone help without your passwords.
DM management for creators → CommerceOrder context beside every thread, when the Shopify integration lands.
Shipping soon → Professional servicesClient email with owners and deadlines, through busy season and beyond.
Shared inbox for accounting → Professional servicesMatter correspondence with a clear owner and a private place to confer.
Shared inbox for law firms → PropertyListings, showings and closings — every party on one thread someone owns.
Shared inbox for real estate → OperationsLoads, carriers and exceptions, tracked to resolution instead of lost in cc.
Shared inbox for logistics →Status as of August 2026.
Read the page whose vocabulary matches yours. If your week is measured in orders, drops and return windows, start with ecommerce & DTC; if it’s measured in unread DMs at midnight, start with creators & social sellers. The professional-services pages — accounting and legal — are for teams where a missed email is a missed obligation, not a slow reply.
If two pages fit, pick the one closer to where your customers write from: a Shopify store run by a creator is better served by the commerce page, because volume spikes shape the workflow more than the follower count does. And if none of them fit, that’s fine — the general what is a shared inbox explainer and the features index cover the product without any industry framing, and pricing is the same flat per-account model whichever door you came in through.
Free to start with your own inbox — flat per account, never per seat, whichever industry you answer for.
Give your customers faster answers and your team their evenings back.
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