A shared inbox for teams, whatever your team answers
Same calm inbox, different vocabulary - eight pages, each mapped to the way that work actually arrives.
A shared inbox for teams turns one address - support@, hello@, office@ - into a queue a whole team runs together, with an owner on every conversation. inrelay adds an AI agent that triages, drafts and routes, and a human approves every send unless you turn Autopilot on - and even then refunds, upset customers and VIPs always stop and wait for a person. The pages below map that inbox to six industries and two store platforms, in their own words.
The product underneath is the same everywhere: one queue, assignment, internal notes, collision detection, drafts you approve before they send. What changes by industry is everything around it - what the messages are about, who has to see them, and what a dropped one costs. A returns question and a missed client deadline are both “an email nobody answered”, but they deserve different pages.
Pick the page that sounds like your week.
Every solutions page that exists, linked - nothing listed before it’s written.
Ecommerce & DTC
WISMO, returns, drops and BFCM - a queue that survives launch day.
Shared inbox for ecommerce → CreatorsCreators & social sellers
Get the inbox off your phone at midnight - and let someone help without your passwords.
DM management for creators → CommerceShopify stores
Order context beside every thread, when the Shopify integration lands.
Shipping soon → Professional servicesAccounting firms
Client email with owners and deadlines, through busy season and beyond.
Shared inbox for accounting → Professional servicesLaw firms
Matter correspondence with a clear owner and a private place to confer.
Shared inbox for law firms → PropertyReal estate
Listings, showings and closings - every party on one thread someone owns.
Shared inbox for real estate → OperationsLogistics
Loads, carriers and exceptions, tracked to resolution instead of lost in cc.
Shared inbox for logistics → CommerceEtsy shops
Buyer messages with the Etsy order beside them, in one shared inbox.
Shipping soon →Status as of August 2026.
How to choose between them
Read the page whose vocabulary matches yours. If your week is measured in orders, drops and return windows, start with ecommerce & DTC; if it’s measured in unread DMs at midnight, start with creators & social sellers. The professional-services pages - accounting and legal - are for teams where a missed email is a missed obligation, not a slow reply.
If two pages fit, pick the one closer to where your customers write from: a Shopify store run by a creator is better served by the commerce page, because volume spikes shape the workflow more than the follower count does. And if none of them fit, that’s fine - the general what is a shared inbox explainer and the features index cover the product without any industry framing, and pricing is the same flat per-account model whichever door you came in through.
One inbox, your vocabulary.
Free to start with your own inbox - flat per account, never per seat, whichever industry you answer for.