Shared inbox features, all of them
Everything inrelay ships today - each one honest about what it does, none of them sold separately.
inrelay's shared inbox features fall into four groups: the agent (AI drafting, triage and routing), the teamwork layer (collision detection, assignment, notes), the self-serve layer (knowledge base, chatbot, CSAT), and what you build for your own customers (onboarding checklists, a public roadmap, in-app chat). The agent, the knowledge base and the inbox are on every plan, including the free one - plans differ by who they're for, not by capability held hostage: Team adds the teamwork layer, Studio multiplies it across client workspaces.
The agent.
Where the AI does the heavy lifting - always on your leash.
AI copilot
Reads every message, tags the intent, and writes a reply in your voice - ready when you open the thread.
How drafting works → Order from chaosTriage & routing
Urgency, intent and ownership decided before you've had coffee. The inbox arrives sorted.
How triage works → The promiseApprove before send
Nothing reaches a customer without a human. The autonomy dial is yours, per workspace.
The approval model →The teamwork layer.
What makes a shared address safe to actually share.
Collision detection
See who's already in a conversation before your customer gets two answers.
How it prevents collisions → In your pocketMobile app
The companion for iPhone and Android: triage, approve drafts, and reassign from anywhere.
The mobile companion → On your deskDesktop app
A real Mac and Windows app - native notifications, keyboard-first, no lost tabs.
Why desktop-native →The self-serve layer.
Answers customers find before they ever need you.
Knowledge base
A searchable help center on your own domain, feeding the widget and Ask AI.
The knowledge base → The scoreboardCSAT surveys
A one-tap rating after each conversation, so you learn how it went - not just that it ended.
Measuring satisfaction → Answers itselfAI chatbot
Answers live chat from your own articles, declines what you fence off, and hands over to a person on request.
How the handoff works → The blank pageHelp center generation
Point it at your website and get the first thirty articles back as drafts, in your own voice.
How generation works → ReportingTopics & analytics
Volume, response and resolution times, workload - and what customers keep asking, with the missing article drafted for you.
See topic analytics → PolicySLA & business hours
Response-time promises with timers that respect your working hours.
Shipping soon →What you build for them.
The widget and the help center are not only support surfaces - they are where you guide, publish and listen.
Checklists & tours
A guided task list and a “show me around” tour for your own customers, in the widget you already installed.
How checklists work → ListeningRoadmap & changelog
A public board they vote on with an email - and an email back on the day it ships.
How the roadmap works → Inside your appIn-app chat
Your widget as a hosted page in a WebView - no SDK, replies by email when the app is closed.
See in-app chat →All of it, from $19 flat.
Flat plans, and teammates are never priced - conversations aren't metered, and the agent runs on a monthly pool of AI credits.